FAQs
Yes. If you create a video featuring your VEYRAH products and tag us, we'll send store credit towards your next order as a thank you. It's our way of supporting the people who take the time to share honestly.
Film a short video using or talking about your VEYRAH products, post it to your social channels, and tag our account so we can find it. Once we've seen it, we'll be in touch about your credit. There's no need to script anything. We'd rather it felt real than polished.
VEYRAH is a focused skincare range built around one idea: skin balance. Fewer steps, bioactive ingredients, and formulas designed to support hydration, barrier comfort, and the skin's microbiome — made for anyone tired of crowded routines and reactive skin.
If a video genuinely takes off, we sometimes go further, up to covering the full cost of the order it came from. We decide this case by case, so think of it as a possibility rather than a promise.
All skin types. The range is designed for skin that feels dehydrated, stressed, or easily disrupted. If your skin is highly reactive, start with the fully fragrance-free Sensitive Skin Moisturiser.
Just a few sensible ones. The products should be your own, the video should be your own work, and the post should stay live and tag us so others can see it. We may ask you to mark it as a partnership in line with the usual advertising guidelines. Full terms are available on request.
Only the Sensitive Skin Moisturiser is fully fragrance-free — no parfum, no essential oils, no fragrance allergens. The other formulas carry a light, natural aroma from essential oils, so they're not fragrance-free. If you're sensitive to fragrance, patch-test first or choose the moisturiser.
When they're chosen well, yes. VEYRAH uses bioactive, naturally-derived ingredients — prebiotics, plant-based Bidens Pilosa, stabilised Vitamin C, multi-weight hyaluronic acid — each selected for a proven role in hydration, barrier support, or renewal. Natural origin doesn't mean less effective; it means effective without unnecessary harshness.
All bundles include free shipping. Other orders qualify once they reach the free-shipping threshold for your destination. Any applicable shipping charge is shown in your local currency at checkout before you pay.
We dispatch orders within 2 business days, Monday to Friday excluding public holidays. Delivery usually takes a further 3–6 business days after dispatch, depending on your location.
We’ll email your tracking details once your order is on its way.
We currently ship across Europe from our EU fulfilment centre, as well as the US from our US fulfilment centre.
Some countries may charge import duties or taxes, which are the customer's responsibility. We provide all necessary documentation to help smooth the customs process, but cannot predict these fees as they vary by country.
Approved refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
We’re sorry something wasn’t right. Please email support@byveyrah.com as soon as reasonably possible with your order number and a description of the problem. Photos of the product or packaging, where helpful, can make it easier for us to investigate.
We’ll arrange an appropriate replacement or refund at no cost to you. If a return is needed, we’ll cover reasonable return shipping costs. Your statutory rights remain unaffected.
If your first VEYRAH order is a subscription, its first delivery is covered by our 60-Day Guarantee. Later deliveries are outside this guarantee, but your statutory consumer rights remain unchanged.
To stop future deliveries, cancel your subscription through your account before your next billing date.
Breaking a product’s hygiene seal may make it ineligible for a change-of-mind return. Your rights concerning faulty or incorrectly supplied products remain unaffected.
Your first VEYRAH order may still qualify for our 60-Day Guarantee. Use the products consistently and as directed for 60 days, then email support@byveyrah.com between days 60 and 90 after delivery with your order number and a short description of your experience. You won’t need to send the used products back.
If you suspect a skin reaction, stop using the product and contact us immediately. Neither the 60-day minimum nor the day-90 deadline applies to reaction claims.
Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, iDEAL, and Union Pay.
Yes — every VEYRAH formula is vegan and never tested on animals. Products are also gluten-free, and most are Ecocert COSMOS-certified.
Yes. VEYRAH is designed to slot into your existing routine — cleanse, treat, moisturise. Introduce one new product at a time, avoid layering multiple strong actives at once, and always finish your morning routine with SPF.
Used once or twice daily, most VEYRAH products last roughly 8–12 weeks. A little goes a long way — especially with the serums (3–4 drops) and the cleanser. Once opened, use within the period shown by the jar symbol on the pack.
Please email support@byveyrah.com as soon as reasonably possible with your order number and details of what’s damaged or missing. If available, include photos of the parcel and its contents to help us investigate.
We’ll resolve the issue at no cost to you through an appropriate replacement or refund. If we need anything returned, we’ll cover reasonable return shipping costs. Your statutory rights remain unaffected.
Cleanse with Gentle Cleansing Milk, treat with a serum (Prebiotics, Retinol Alternative, or Vitamin C), then seal with Sensitive Skin Moisturiser. Start with one or two steps and build from there.
Morning — cleanse, Vitamin C Serum, moisturiser, SPF. Evening — cleanse, treat (Prebiotics or Retinol Alternative), moisturiser.
The Sensitive Skin Moisturiser is fully fragrance-free and ideal for reactive skin. The serums and cleanser use natural aromas from essential oils, so if you react easily, patch-test first.
Hydration, barrier comfort, and visible calm — plus brightening (Vitamin C Serum) and smoothing (Retinol Alternative Serum) where you need them. The range is built to support the skin's microbiome and resilience over time.
No — serums treat, moisturiser seals. Use your serum first, then follow with the Sensitive Skin Moisturiser.
Yes, with care. Introduce one active at a time, keep Vitamin C to mornings and the Retinol Alternative to evenings, and avoid stacking multiple strong exfoliants. Always finish daytime routines with SPF.
No. It's a plant-based alternative (Bidens Pilosa), so there's no purge phase and no need to build up tolerance.
You will receive an email with tracking information after your package has shipped. Orders are processed within 2 business days.
Yes — VEYRAH products are 100 ml or under, with the exception of the Gentle Cleansing Milk, so they're carry-on friendly. Keep them out of direct heat and sunlight to protect the actives.
Every VEYRAH formula is made in the EU and shipped in recyclable packaging.
Many people use VEYRAH through pregnancy, but everyone's situation is different — check with your doctor or midwife before starting anything new, and note the Vitamin C Serum contains sweet almond oil (a nut allergen).