Refund policy

Returns & Refund Policy

Last updated: 27 August 2026

We want you to feel confident trying VEYRAH.

If something isn’t right, the process should be straightforward. This policy explains your change-of-mind rights, our 60-Day Guarantee and what happens if something arrives damaged, faulty or incorrect.

Nothing in this policy limits your statutory consumer rights.

Which process applies?

  • Changed your mind and the hygiene seal is intact? You can notify us within 14 days and return the product under our 14-Day Returns process.

  • Opened and used the product? A change-of-mind return may no longer be available, but your first order may be covered by our 60-Day Guarantee.

  • Something arrived damaged, faulty or incorrect? Contact us as soon as reasonably possible. This is handled separately and at no cost to you.

14-Day Returns

You may tell us that you want to cancel your purchase before delivery or within 14 days after the day you receive it. If one order is delivered in separate shipments, the period runs from the day you receive the final item.

For customers in the European Union and United Kingdom, this reflects your statutory right of withdrawal. We voluntarily extend the same 14-day process to customers in other countries, without limiting any additional rights under local law.

You do not need to provide a reason.

To notify us, either:

After notifying us, you have a further 14 days to send the eligible products back.

Prior approval is not required to exercise a statutory withdrawal right, but please follow the return instructions so the package reaches the correct location.

Return condition

For a change-of-mind return:

  • Any hygiene seal or protective film must remain intact

  • The product must not have been used beyond what is necessary to establish its nature, characteristics and functioning — you may examine it as you would in a shop

  • The product must be packaged securely for return

  • You must provide enough information for us to identify the purchase

Please use the original outer packaging where reasonably possible, but it is not an absolute condition of your statutory withdrawal right.

Return address and shipping costs

We will confirm the return address when you notify us. Please wait for it before sending anything back, as packages sent elsewhere may be delayed or lost.

You are responsible for the direct cost of return shipping unless the product arrived damaged, faulty or incorrect.

We strongly recommend using a tracked service and keeping your proof of dispatch.

Refunds for 14-day returns

We refund the amount paid for eligible returned products.

If you withdraw from your entire order, we also refund the cost of the least expensive standard delivery option offered when you placed the order. Any additional amount paid for express or upgraded delivery is not refunded.

If you return only part of an order, the original delivery charge is not normally refunded unless applicable law requires otherwise.

We issue refunds to the original payment method without additional fees. We may reduce the refund where permitted by law if handling beyond what was reasonably necessary has caused diminished value.

We will refund you without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or evidence that you sent them, whichever happens first.

Your bank, card issuer or payment provider may require additional time to display the refund. If more than 15 business days have passed since we confirmed that a refund was issued, please contact support@byveyrah.com.

Opened skincare products

Where a skincare product was delivered with a hygiene seal, the change-of-mind right ends once that seal is broken if the product is no longer suitable for return for health-protection or hygiene reasons.

This exception applies only to change-of-mind returns. It does not affect your rights if a product is faulty, damaged, incorrect or otherwise not as described, and it does not prevent an eligible claim under our 60-Day Guarantee.

VEYRAH 60-Day Guarantee

If you use the products from your first order consistently and as directed for 60 days and they were not right for your skin, our VEYRAH 60-Day Guarantee may cover you.

There is no activation requirement, no before-and-after photograph requirement and nothing to send back.

Standard guarantee claims must be made by email between day 60 and day 90 after delivery. Include enough information for us to identify your order and a brief explanation of which products you used and what was not right for your skin.

If you experience a suspected reaction, stop using the product and contact us immediately. Do not continue using it or wait until day 60. We may ask for the product name, batch code and a brief description of what happened so that we can properly record and investigate it.

The guarantee is a voluntary commercial guarantee offered in addition to your statutory rights. Full eligibility requirements and refund terms are set out on the guarantee page.

Guarantee refund timing

We review guarantee claims within five business days.

Approved guarantee refunds are issued to the original payment method within ten business days of approval. Your bank, card issuer or payment provider may require additional time to display the refund.

If more than 15 business days have passed since we confirmed that a refund was issued, please contact support@byveyrah.com.

Damaged, faulty or incorrect products

Please inspect your order when it arrives.

If a product arrives damaged, faulty or incorrect, contact support@byveyrah.com as soon as reasonably possible. Include your order details and, where helpful, a photograph of the product or packaging.

We will resolve the issue at no cost to you, normally through a replacement or refund. We cover reasonable return costs where a return is required.

A delay in contacting us does not remove any statutory rights you may have. Your rights concerning goods that are faulty, unsafe, not as described or not of satisfactory quality remain fully unaffected.

Discounted and sale products

Discounted and sale products are covered by the same return, guarantee and statutory-rights rules as products bought at their regular price.

Exchanges

We do not process direct exchanges.

If you want a different product, return the original product if it is eligible and place a new order separately.

Questions

If anything is unclear, email support@byveyrah.com. We typically reply within one to two business days.