Refund policy

Returns & Refund Policy

We want you to feel confident trying VEYRAH.

If something isn’t right, we aim to keep the process straightforward and fair.

Returns

We offer a 14-day return policy. 
This means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition as received

  • In its original packaging

  • Accompanied by proof of purchase (order confirmation or receipt)

To start a return, please contact us at:

support@byveyrah.com

Returns must be approved before being sent back.

If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior return approval will not be accepted.

If you have any questions about your return, please contact us at support@byveyrah.com.

Damages & Issues

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately at support@byveyrah.com so we can evaluate the issue and make it right.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened.

We cannot accept returns for:

  • Opened or used personal care products

  • Gift cards

  • Sale items

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not process direct exchanges.

If you would like a different product, please return your item (if eligible), and place a new order once your return has been approved.

EU 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without providing justification.

To exercise this right, the item must be:

  • Unused

  • In its original packaging

  • Accompanied by proof of purchase

Please contact support@byveyrah.com to initiate this process.

Refunds

Once we receive and inspect your return, we will notify you whether it has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note:
It may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@byveyrah.com.