Calmer, brighter skin in 60 days - or your money back
The VEYRAH 60-Day Guarantee
No activation · no before-and-after photos · no return of used products
Give your skin a fair 60 days
Use your VEYRAH products consistently and as directed for 60 days. If you don’t feel they were right for your skin, we’ll refund what you paid for the products in your first order.
We formulate barrier-first, certify with Ecocert COSMOS, and test on real skin — so we know our routines work for most people. We also know no formula works for everyone: skin is personal. That’s exactly why the guarantee exists. There is nothing to activate and nothing to prove. Give a routine 60 honest days, and if it wasn’t right for you, your first order is on us.
Claim between day 60 and day 90 after delivery
What’s covered
Your first order
The guarantee covers your first VEYRAH order — one claim per customer, ever. An approved claim refunds what you paid for the products in that order, excluding shipping.
A fair 60 days
We ask that you use your products consistently and as directed for 60 days from delivery. Skin only shows real change over full renewal cycles.
Day 60 to day 90
Your claim window opens on day 60 and closes on day 90 after delivery. One email is all it takes — your order number and a short note.
Questions? We’re at support@byveyrah.com
How it works
Give it a fair try
Use your VEYRAH products consistently and according to the instructions for 60 days after delivery. Skincare takes time, and we want you to have a genuine opportunity to experience the formula.
Tell us if it wasn’t right for you
Between day 60 and day 90 after delivery, email support@byveyrah.com from the address used for your order. Include your order number and a short note on which products you used and what wasn’t right for your skin. That’s all we need — no photos, no long explanation.
Receive your refund
We review every claim personally within 5 business days. Approved claims are refunded to your original payment method within 10 business days, for the amount paid for the products in your first order. Original shipping charges are not refunded, and you do not need to return opened or used products.
Struggling before day 60? Write to us any time. We’ll always try to find a solution with you first — a routine adjustment, or a swap to something gentler — and your claim stays open either way.
Timeline
Why 60 days?
Skin renews itself roughly every 28 days — and more slowly as we age. One cycle is barely a beginning. Two full cycles is where barrier repair, tone, and texture changes actually become visible. Anything shorter would be a guarantee on first impressions, not on results.
It’s the same window we use in testing: in consumer testing of our Retinol Alternative Serum over 8 weeks, 80% saw more radiant-looking skin and 90% felt their skin instantly comforted.*
*Consumer testing on 20 women over 8 weeks of daily use. Individual results vary — which is why there’s a guarantee.
What if my skin reacts?
Stop using the product immediately and contact us at support@byveyrah.com. Never push through a reaction. You do not need to keep using the product, and you do not need to wait until day 60 — neither the 60-day minimum nor the day-90 deadline applies. We’ll refund the products in your order once we’ve confirmed the details.
So we can record and investigate the reaction properly, we may ask for the product name, the batch code printed on the packaging, and a brief description of what happened. If your skin is fragrance-sensitive, our fully fragrance-free Sensitive Skin Moisturiser is the gentler place to start.
Guarantee FAQ
DO I NEED TO ACTIVATE OR SEND PHOTOS?
No. There is nothing to register, nothing to activate, and no before-and-after photos. Buy, use your products for 60 days, and email us if they weren’t right for you. Your order number and a short note are all we need.
DO I NEED TO SEND THE PRODUCTS BACK?
No. You’ll have used them for 60 days — that’s the deal. Keep them, finish them, recycle the packaging.
WHAT IF IT ISN’T WORKING BEFORE DAY 60?
Write to us — we’d always rather help than refund. Very often it’s something we can fix together: the order of application, how often you’re using an active, or a swap to a gentler product in the range. Your guarantee isn’t affected by getting in touch early, and your claim window still opens on day 60. The one exception is a reaction, where you don’t have to wait at all.
DO BUNDLES AND SUBSCRIPTIONS COUNT?
Yes. Your first order is covered whether it’s a single product, a bundle, or the first delivery of a subscription. An approved refund covers the products in that first order or delivery, excluding shipping. Any free gift included is yours to keep.
HOW AND WHEN DO I GET MY MONEY?
We review every claim personally within 5 business days. Once approved, the refund goes to your original payment method within 10 business days. Your bank or payment provider may need a little longer to post it.
WHAT IF I BOUGHT ON A DISCOUNT?
You’re still covered. We refund the amount you actually paid for the products after any discount. Gift cards and free gifts have no refundable cash value.
IS THIS THE SAME AS MY 14-DAY RETURN RIGHT?
No — it’s on top of it. Your EU statutory right to withdraw within 14 days of delivery stays fully intact (see our withdrawal form page), as do your legal conformity rights. Our Returns & Refund Policy covers unused products in original packaging. This guarantee is for the opposite case: you opened the products, used them properly, and they still weren’t right for you.
I ACTIVATED UNDER THE OLD GUARANTEE — WHERE DOES THAT LEAVE ME?
You’re automatically covered by these simpler terms. You don’t need to send an after photo, and you don’t need to have activated. Just email us between day 60 and day 90 as described above.
WHY DID YOU DROP THE PHOTO REQUIREMENT?
Because a guarantee you have to qualify for isn’t much of a guarantee. The photos protected us more than they protected you, and they meant people who genuinely weren’t suited to a formula were turned away on a technicality. We’d rather stand behind the formulas and trust you to be honest with us.
Guarantee terms
- The guarantee applies to your first order purchased directly from byveyrah.com and may be claimed once per customer — one claim per person, household, delivery address, and payment method.
- We ask that you use the products consistently and as directed on the product page and packaging for 60 days after delivery.
- Standard claims must be submitted between day 60 and day 90 after delivery, by email to support@byveyrah.com from the address used for the order.
- Claims only require your order details and a brief description of your experience. Activation, photographs and product returns are not required.
- If you experience a suspected reaction, stop using the product and contact us immediately. Neither the 60-day minimum nor the day-90 deadline applies to reaction claims. We may ask for the product name, batch code and a brief description of what happened so we can record and investigate the reaction properly.
- Eligible claims refund the amount actually paid for the products after discounts. Original shipping charges are not refunded. Gift cards and free gifts have no refundable cash value; any free gift received is yours to keep.
- For subscriptions, the guarantee applies only to the first delivery.
- The guarantee covers reasonable personal-use quantities. VEYRAH may decline fraudulent, repeated or clearly abusive claims.
- Approved refunds are reviewed within 5 business days and issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional processing time.
- Orders placed under our previous guarantee terms are honoured under these terms. No activation or photographs are required, whether or not the previous conditions were met.
- This guarantee is additional to your statutory consumer rights, including the EU 14-day right of withdrawal and legal conformity rights. Those rights remain fully unaffected.
- The guarantee is offered by VEYRAH, registered with the Dutch Chamber of Commerce (KvK) under number 99875365, and applies to eligible orders delivered to countries available through byveyrah.com.
Effective for orders placed on or after 27 August 2026.
Ready to give your skin a fair 60 days?
Every first order is covered. No activation, no photos, nothing to send back — just one email if it wasn’t right for you.
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